At FP Sellers, we are committed to ensuring your satisfaction with every purchase. If you have received a damaged or incorrect product, please refer to the policy below to determine your eligibility for a refund or replacement.

1. Refund & Replacement Eligibility

A refund or replacement request will only be considered if all of the following conditions are met:

• The buyer must provide a clear, uninterrupted video of the package being opened.
• The video must:
• Start before the package is opened.
• Clearly show the shipping label.
• Capture the entire unboxing process and reveal the product inside.
• Videos that are edited, begin mid-way, or do not clearly show the issue will not be accepted.

Eligible scenarios include:

• Receipt of a wrong product.
• Receipt of a product that is damaged or unusable due to transit-related handling.

Claim Timeline: You must raise the request within 24 hours of delivery.

2. Return Process

If your claim is approved:

• The item must be returned in its original packaging, unused, and undamaged.
• Return shipping must be arranged and paid by the customer unless otherwise agreed in writing.
• A refund or replacement will be processed only after we receive and inspect the returned product.

3. What Is Not Covered

Refunds or replacements will not be provided for:

• Minor variations in color, size, texture, or design due to screen display, lighting, or natural material characteristics.
• Damage that occurs after opening the package (e.g., due to mishandling, water exposure, or improper storage).
• Products returned without the required unboxing video.
• Delivery delays caused by couriers, weather, or other factors beyond our control.

4. Timeline for Resolution

•  Replacement Timeline:
• Once the returned product is received and approved, the replacement item will be dispatched and delivered within 5–7 working days.
•  Refund Credit Timeline:
• If a refund is approved, it will be credited within 7–10 working days and credited to your original method of payment.

5. Decision Process

• All claims are carefully reviewed.
• The resolution may include a full refund, replacement, or partial compensation, based on the nature of the issue.
• The final decision regarding the claim will be made by FP Sellers and shall be binding.
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6. Contact Us

If you’ve received a damaged or incorrect item and meet the eligibility conditions, please contact us immediately with your video proof:

📧 Email: forfarzu@gmail.com

📞 Phone / WhatsApp: +91 63796 96769

We deeply value your trust and are committed to ensuring a transparent and fair resolution process for all our customers.